Access to Services

    Results: 14

  • 211 Systems (1)
    TJ-3000.8500

    211 Systems

    TJ-3000.8500

    A collaborative group of local comprehensive and specialized information and referral providers who have agreed to coordinate information and referral service delivery to provide seamless access to information about community resources via the three digit number assigned for this purpose, 211. Depending on the size and nature of the community, 211 systems may consist of only a few organizations that provide information and referral or may include a diverse array of organizations that furnish some type of I&R. Some of these organizations may supply a very specialized type of I&R service (e.g., for people with disabilities or older adults), while others may provide a comprehensive range of assistance. The coordination of all I&R services and programs within a community and, where relevant, beyond, constitutes the 211 system.
  • Better Business Bureaus (1)
    DD-2100.1000

    Better Business Bureaus

    DD-2100.1000

    Nonprofit organizations sponsored by private, local businesses which provide general information about products or services, reliability reports, background information regarding local businesses and records of the companies' complaint handling performances. Most Better Business Bureaus accept complaints against businesses and help to resolve disputes through mediation or binding arbitration utilizing volunteer arbitration panels.
  • Case/Care Management (15)
    PH-1000

    Case/Care Management

    PH-1000

    Programs that develop plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, need assistance in planning and arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the individual. Case management is a collaborative process characterized by communication, advocacy and resource management to promote high quality, cost-effective interventions and outcomes.
  • Consumer Complaints (2)
    DD-1500

    Consumer Complaints

    DD-1500

    Programs that provide mechanisms through which consumers can register complaints regarding specific problems they are having with consumer goods and services, and obtain assistance in achieving a satisfactory resolution.
  • Crisis Intervention (7)
    RP-1500

    Crisis Intervention

    RP-1500

    Programs that provide immediate assistance for people who are in acute emotional distress; who are or perceive themselves to be in life-threatening situations; who are a danger to themselves or to others; or who are hysterical, frightened or otherwise unable to cope with a problem that requires immediate action. The objective of crisis intervention is to defuse the critical nature of the situation, ensure the person's safety, and return the individual to a state of equilibrium in which he or she is capable of identifying and seeking solutions to the problem.
  • Dental Care Referrals (3)
    LH-2600.1700

    Dental Care Referrals

    LH-2600.1700

    Programs that link people who are in need of care which involves their mouth, teeth, gums or associated structures with dentists, orthodontists, periodontists or other members of the dental profession.
  • Family Planning (1)
    LJ-2000

    Family Planning

    LJ-2000

    Programs that provide assistance for people who want to control the size of their families and the spacing of their children, usually through some form of birth control; who want to explore options for conceiving; who have a problem with infertility; or who have questions about the advisability of becoming pregnant or following through with a current pregnancy.
  • Foster Parent/Family Recruitment (3)
    PH-2400.2000

    Foster Parent/Family Recruitment

    PH-2400.2000

    Programs that identify and enlist people who are willing to provide foster care for dependent children who have been removed from their homes because of abuse, neglect or abandonment and need an alternative family living arrangement, or for children or adults with developmental disabilities, sensory impairments, physical disabilities, emotional problems or multiple disabilities who are unable to live with their birth families or in an independent setting. Programs that recruit families to provide foster care for children and adults with disabilities are generally also responsible for training, certifying and monitoring placements in family homes and for providing support for the family and the individual(s) with disabilities who live with them.
  • Immigration/Naturalization Adjudication Services (1)
    FT-3550

    Immigration/Naturalization Adjudication Services

    FT-3550

    Programs that accept and make administrative decisions regarding immigration petitions and naturalization applications submitted by immigrants, nonimmigrant visa applicants, asylum seekers and lawful permanent residents who are seeking naturalization.
  • Information and Referral (44)
    TJ-3000

    Information and Referral

    TJ-3000

    Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.
  • Interpreter/Translator Registries (1)
    PH-2400.3350

    Interpreter/Translator Registries

    PH-2400.3350

    Programs that maintain lists of qualified interpreters and/or translators and link individuals and agencies who are in need of this service with appropriate resources.
  • Senior Housing Information and Referral (2)
    BH-8500.8000

    Senior Housing Information and Referral

    BH-8500.8000

    Programs that maintain information about retirement residences, residential care facilities and nursing homes, and link older adults who are looking for alternative living options with appropriate independent or supervised living resources.
  • Specialized Information and Referral (1)
    TJ-3000.8000

    Specialized Information and Referral

    TJ-3000.8000

    Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.
  • Veteran Benefits Assistance (3)
    FT-1000.9000

    Veteran Benefits Assistance

    FT-1000.9000

    Programs that provide assistance for veterans who are having difficulty understanding and/or obtaining the full benefits and services to which they are entitled by law based on service to their country. The programs may help veterans understand the eligibility criteria for benefits, the benefits provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with U.S. Department of Veterans Affairs staff; and/or represent them in administrative processes or judicial litigation. Included are veteran rights organizations that offer a range of advocacy services as well as legal aid programs that offer more formalized legal assistance.